Regulations concerning e-administration
In accordance with the content of Act CCXXII of 2015 on the general rules of electronic administration and trust services, since January 1 2018, the Police have been offering to its customers the option of electronic administration.
The list of matters available for electronic administration and the regulations concerning electronic administration are included in the service regulations for electronic administration (hereinafter: Service Regulations) of the Police, which can be accessed on the official website of the Police, under ”Regulations for e-administration”.
The Police provide electronic administration by means of inNOVA forms (forms available for online completion on the inNOVA portal), the ePapír service and ÁNYK (General Form Completion – a support service for submitting forms).
To submit inNOVA, ÁNYK and ePapír – electronic forms provided for electronic administration – you need to understand and accept the content of the Service Regulations.
The Police receives the electronic forms by means of a secure delivery service, at its official gateway (short name for office: ORFK, KR ID: 105147968), which ensures the security of the electronic forms submitted and a clear documentation of the fact and time of receipt.
When you submit electronic forms, delivery to the police agency addressed will be ensured by the information system supporting electronic administration for the Police.
Any complaints concerning electronic administration may be filed at the Electronic Administration Supervision.
It should be noted that – unless otherwise stated in legislation - the police provides electronic administration in the office hours specified in the Service Regulations. If you want to report an incident that requires immediate police action, or you want to address a call for help to the Police, you can do that using the Hungarian Emergency Phone System (112), which is available 24 hours a day.
For help concerning questions related to electronic administration, you can address the national telephone customer service over (Government Customer Line ).
Phone number: 1818
Phone number for calls from abroad: +36 1 550 1858
The documents below define how the police operates with regard to electronic administration and contain the relevant information for customers:
Information and rules concerning electronic communication with customers are provided in the service regulations of the Police concerning electronic administration based on electronic forms and the information pages for each of the matters for administration.
The Information-Disclosure Regulations of the Police specifies the range of data from primary or secondary information sources that can be shared with the collaborating bodies for handling cases in process or for performing tasks.
The police bodies providing electronic administration and the electronic handling of documentation apply the following regulations:
The regulations for making copies contain the rules and procedures for converting paper-based consignment received and those produced during official procedures into authentic electronic documents;
The regulations for electronic signatures and electronic stamps contain provisions concerning the authentication of electronically produced documents, requirements and procedures for electronic signatures and electronic stamps and its attachment specifies the group of people who are eligible for signature and for making official copies.
The rules for making copies and those for electronic signatures and electronic stamping are available on the pages for each law enforcement organisation unit under Administration/ Organisation units.