The Police provides electronic administration through the online fillable forms (inNOVA forms) available on the Police Administration Portal (hereinafter referred to as the "Administration Portal") and the general purpose electronic application form (e-Paper, Other subject group, Other case type).
The Police e-Administration Service Regulations with the provision of an electronic form (hereinafter: Service Regulations), contain the cases that can be handled electronically and the relevant rules, which are available on the Administration Portal under the "e-Administration Regulations" section and by filling in the electronic form for the type of case to be handled.
Completion of inNOVA forms designed for electronic administration requires the use of an identification method available through the Central Identification Agent (CIA) central electronic administration service and submission requires knowledge and acceptance of the Service Rules and the privacy data subject information for the relevant type of case.
You can find information on the privacy data subject information for each type of case, as well as on the amount of the fee that may be payable for each procedure and how to pay it, by filling in the relevant electronic form.
In the event of a planned maintenance or a technical activity (outage, malfunction) that causes limited functionality of the electronic administration, even if it results in a loss of service, you can find out how to detect and rectify it and further information on the official website of the Police on the "Maintenance Information" menu and on the "Newsflow" section of the Administration Portal.
The unified data protection register of the Police and the electronic data protection registers of the individual police data management bodies are available on the Police Data Protection Portal (hereinafter: Data Protection Portal).
The Police’s operations related to electronic administration and relevant information for customers are contained in the Copy Policy and the Electronic Signature and Electronic Stamping Policies, which are available on the Police’s Data Protection Portal.
The Police receives electronic forms through the office gate using a secure delivery service, which ensures the integrity of the electronic forms and a clear confirmation of the fact and date of receipt.
Office gate short name: ORFK
KR ID: 105147968
The delivery of the submission to the police body addressed in the submission of the electronic forms is ensured by the police IT system supporting electronic administration.
Complaints about electronic administration can be lodged with the Digital Services Inspectorate.
It is worth drawing attention to the fact that the police provide electronic administration - unless otherwise provided by law - during the office hours specified in the Service Regulations. If you want to report an incident that requires immediate police action or make a request to the police for help, you can do so through the single emergency call system (112), which can be called 24 hours a day.
The national telephone customer service (Government Customer Line) provides assistance in matters related to electronic administration.
Phone number: 1818
· For technical requests: menu item 2.5
· For professional questions: menu item 2.5
Number to call from abroad: +36 1 550 1858
